System Implementation That Creates Real Impact

Achieve business goals with the right system

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Why You Need It

Many systems fail not because of the software itself, but because they are implemented without proper planning and alignment to real business needs.
Poor implementation often leads to low user adoption or the realization—too late—that the system is not fit for purpose.
Through structured system planning and implementation, these risks are minimized, ensuring the solution is usable, scalable, and delivers meaningful business impact.

Navigate Digital Transformation with Clarity and Focus

Digital transformation strategy

How We Help

Consulting - System Planning & Implementation

System planning

  • Business goals & blockers identification
  • Solution design based on root causes
  • Phased transformation roadmap
  • Phased system requirements
Consulting - System Planning & Implementation

System design

  • End-to-end process design
  • Scope, roles & control requirements
  • Data structure, flow & restriction design
  • Phased blueprint
Consulting - System Planning & Implementation

Configurations & customizations

  • Dashboards & reports
  • Workflow & logic
  • Functional extension
  • Mobile apps
Consulting - System Planning & Implementation

Integration & data

  • Data cleanup
  • Data warehouse
  • Integration with other systems
  • Marketplace & payment gateway
Consulting - System Planning & Implementation

Change enablement

  • Role-based training & UAT
  • SOP update & user guide
  • Internal champion development
  • Transformation communication support
Consulting - System Planning & Implementation

Go-live & post-implementation

  • Post go-live stabilization
  • Performance monitoring
  • KPI monitoring
  • Continuous improvement

Our Approach

Data-driven

We’ve seen how subjective consultations fail.
We believe in having a clear goal and removing obstacles
that are preventing businesses from achieving that goal.

Consulting - System Planning & Implementation
Consulting - System Planning & Implementation

Agile-waterfall

We believe in seeing the big picture of what needs to be fixed
and having a long-term plan, but be open to experiment fast
and adjust transformation plan accordingly.

Practical

There are many ways to solve a problem, but most of them are overly theoretical and take too long, often causing businesses to lose focus on what truly matters.

Consulting - System Planning & Implementation
Consulting - System Planning & Implementation

Continuity

Solutions have to be continuous, repeatable, and scalable. We help create a data-driven team that will continue to improve the way businesses do things after we’re gone.

Software Built for Digital Transformation

Consulting - System Planning & Implementation

A Reliable Partner Through Every Transformation Phase

Impact
Lenny Sutandar, CPA

Lenny has 20+ years of experience in digital transformation of medium enterprises. She has led and delivered 100+ large-scale projects in 20+ industries which include corporate restructuring, business process improvement, audit, ERP implementation, corporate valuation, and financial due diligence.

Prior to joining Impact, Lenny was a director at PricewaterhouseCoopers Indonesia.

Education
Bachelor of Commerce in Information Systems and Finance, University of New South Wales, 2001
Master of Commerce in Accounting, University of New South Wales, 2002

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