SOLUTIONS

Sales, marketing & growth

How we help

Customer journey

We help you optimize your customer
journey and branding

Omnichannel

We help you implement and integrate new channels such as digital marketing and
e-Commerce

Conversion rate

We help you improve your customer
conversion rate through process and data

Retention rate

We help you improve your customer retention rate through strategy, process excellence, and data

Pricing

We help you optimize your pricing,
promotions, and discounts

Process optimization

We help you install CRM to identify
stages to optimize

Your project director

Lenny Sutandar, CPA

Lenny has 20+ years of experience as a financial, digital transformation, and ERP consultant.

Lenny has experience handling high-profile clients in various industries, including distribution, retail,
manufacturing, e-commerce, food and beverages, logistics, mining, plantations, healthcare, oil and gas,
education, and non-profits. She has successfully led and delivered more than 100 large-scale projects.

Prior to joining Impact, Lenny was a director at PricewaterhouseCoopers Indonesia.

Specialization
Digital transformation, corporate restructuring, business process improvement, financial audit,
ERP implementation, financial due diligence

Education
Bachelor of Commerce in Information Systems and Finance, University of New South Wales, 2001
Master of Commerce in Accounting, University of New South Wales, 2002