Privacy

1. Information we may collect from you

We may collect and process the following data about you:

Information that you provide by filling in forms one our website. This includes information provided when placing an order for Products and, if applicable, at the time of registering to use our Website, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our Website.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of your visits to our Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

2. IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

3. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

4. Data security

We take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy. While we use strict procedures and security features to prevent unauthorised access, please note that no internet transmission is completely secure and any transmission is at your own risk.

5. Uses made of the information

We use information held about you in the following ways:

To ensure that content from our Website is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.

6. Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Impact or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms of use and other agreements; or to protect the rights, property, or safety of Impact, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

Key third-party services and sub-processors we use include:

Meta Platforms, Inc. (WhatsApp Business API) — for sending and receiving WhatsApp messages via Impact Chat.
Cloud infrastructure and hosting providers — for data storage and processing.
Google (Google Play Store, Firebase, Analytics) — for application distribution and analytics.

7. Data retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to provide our services, or as required by applicable law. WhatsApp message data processed via Impact Chat is retained within our CRM for as long as the customer relationship is active, or until you request deletion. ERP data is retained for the duration of the subscription and for a reasonable period thereafter for accounting and legal compliance purposes.

8. WhatsApp messaging data (Impact Chat)

When you or your customers interact via WhatsApp through Impact Chat, we may collect and process the following:

WhatsApp phone number and profile name of the contact.
Content of messages exchanged (inbound and outbound) between your team and customers.
Message timestamps and delivery status.
Message template usage and approval status.

This data is used solely to enable CRM functionality — allowing your team to reply to inbound inquiries, send approved follow-up message templates, and log conversations against customer records. WhatsApp message data is processed via the WhatsApp Business API (provided by Meta Platforms, Inc.) and stored securely within our CRM system. We do not use WhatsApp message content for advertising purposes.

9. Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise this right at any time by contacting us at https://www.impactfirst.co/contact-us. Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

10. Data deletion instructions

You have the right to request the deletion of your personal data from our systems. To submit a deletion request:

Email us at insights@impactfirst.co with the subject line “Data Deletion Request”.
Include your full name, email address, phone number (if applicable), and the product or service your request relates to (e.g. Impact Chat, Impac ERP).
We will acknowledge your request within 3 business days and process it within 30 days.

Please note that certain data may need to be retained for legal, tax, or accounting compliance purposes even after a deletion request. We will inform you of any such limitations at the time of your request.

11. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

12. Contact

Questions, comments, and requests regarding our Website Terms of Use are welcomed and should be addressed to insights@impactfirst.co or https://www.impactfirst.co/contact-us

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